Departments
Citizen Services
front office · contact centre · case handlers
Take requests, track cases and keep promises — a CRM and a helpdesk with live SLA timers, built for the public counter.
What the work needs
The capabilities this function relies on.
01
Request intake and case tracking
02
Live SLA timers and a triage queue
03
Contacts, organizations and an activity timeline
Apps that fit
The FastGov apps for this department.
FastCRMKanban pipeline
Leads, a Kanban deal pipeline, contacts, organizations, tasks and an activity timeline — with an AI assistant grounded in your live data.
Open source · MITView on GitHub →
FastHelpdeskLive SLA timers
A ticket queue with live SLA timers, threaded conversations, agents & teams, a knowledge base and an AI assistant that triages the queue.
Open source · MITView on GitHub →
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